Service
As a developer of AtroDAM we offer solutions for AtroDAM according to your specifications and needs. Our solutions help you to optimize and automate the work with and on product information. We completely take over the configuration and implementation of AtroDAM for your business, advise you in detail, suggest the possible solutions for your tasks and special features and implement them. Of course, we also support you after the project implementation.
Our services
Introduction
We help you launch AtroDAM to best meet your business goals.
Consultation
We would be pleased to consult you on how you can most effectively implement your business processes with the help of AtroDAM.
Migration
We migrate your data from other systems.
Support
We will gladly assist you even after the launch. We are focused on long-term cooperation and continuously develop your solution.
Integration
We integrate AtroDAM for you with any third-party systems and can also ensure fully automated data exchange.
Development
We program the additional functions and plugins for you to map your processes exactly.
Support packages
Basic Support
- Access to major updates, minor updates, patch releases and security updates
- Information service
- E-mail support
- Telephone Support Mon - Fri: 8 am - 5 pm (UTC+1)
- Emergency telephone hotline
- Response time for inquiries - 4 days
- Response time in case of serious defects - 8 hours
- 1 hour for support and inquiries monthly incl.
- Billing per hour
- Test and production environment
90 EUR monthly
Premium Support
- Access to major updates, minor updates, patch releases and security updates
- Information service
- E-mail support
- Telephone Support Mon - Fri: 8 am - 5 pm (UTC+1)
- Emergency telephone hotline
- Response time for inquiries - 3 days
- Response time in case of serious defects - 4 hours
- 2 hours for support and inquiries monthly incl.
- Billing per hour
- Access to the ticket system (1 account)
- Test and production environment
- Assigned Key Account Manager
- Remote support via screen sharing
- Code management in a central code repository of the Provider
190 EUR monthly
Enterprise Support
- Access to major updates, minor updates, patch releases and security updates
- Information service
- E-mail support
- Telephone Support Mon - Fri: 8 am - 5 pm (UTC+1)
- Emergency telephone hotline
- Response time for inquiries - 2 days
- Response time in case of serious defects - 2 hours
- 3 hours for support and inquiries monthly incl.
- Billing per hour
- Access to the ticket system (max. 5 accounts)
- Test and production environment
- Assigned Key Account Manager
- Remote support via screen sharing
- Code management in a central code repository of the Provider
- Staging environment
- Written developer support
290 EUR monthly